I would really like to sleep without nightmares, but seeing as that’s not happening anytime soon, here’s part 2 of register memories.
Michaels:
A product was misplaced the following conversation happened.
“If you saw a price underneath a product you would assume it was correct too.”
“No, because my time in retail is to check if the SKU numbers match.”
“No you wouldn’t!”
“Yes I would?”
Kmart:
I worked at Kmart for 6 months starting on register, somehow ended up getting promoted to be a backroom locator. I have no idea how that happened, but I did enjoy sorting things.
One of the times I asked a customer if they wanted to sign up for the reward program, the customer snapped back at me
“let me guess it only takes 2 minutes of my time?”
“I haven’t actually timed it, so I’m not sure.” That shut the customer up, I didn’t mean it in a rude way, I was just being truthful.
Customer: You could at least smile.
Me: It’s against my religion.
To be fair apparently the customer worked with me at Michaels, I didn’t remember her.
One of the best pieces of advice I received was from a customer: “You should know how to do the math yourself, because some people will give you the wrong answer to try and get more money back.”
One time I accidentally shut down the register. I was in the middle of a transaction, the next thing I know the computer screen is black. I think my finger grazed the power button. The customer told me he would wait, unfortunately it would take around 10 minutes to start up again. Someone else took care of his transaction and I was told to go put products back on the floor. Former coworkers still don’t know how I managed to turn off the computer. It definitely wasn’t on purpose!
Panera Bread:
I started off on the sammich line, then moved to salads. I also washed the dishes, (which I absolutely loved!) and brought the food out to customers. One day while carrying a tray of food out I heard a noise from my wrist, followed by some pain. I did mention to a manager that I hurt my wrist, but it was during a lunch rush, so it was brushed off as unimportant. The following days my wrist would be increasing in pain, so much to the point I had to wear a brace. The brace on my dominant hand made working difficult. I couldn’t turn my wrist, so I couldn’t make sammiches and salads, or pour the soups. I couldn’t carry more than one tray of food out, and I wasn’t fast enough to keep up washing dishes. I asked to learn register since I still wanted to work, even though I couldn’t do much.
I wanted to be on prep, since I enjoy sorting things, plus weighing out the meats was fun. RIP Pig Chicken! There was a chunk of chicken that looked like a pig, I asked my manager if I could please take a picture of it, he said no and ate the chunk of chicken. I still text him “RIP pig chicken.”
I kept being brushed off every time I asked about prep, I know I was being annoying, but this was something I wanted to learn more about. It wasn’t just for the raise in pay, which would’ve been nice, since I was already very depressed about student loans and other shit going on in my life. Asking to work register was a huge mistake on my end. I obviously didn’t know it would cause me PTSD or I wouldn’t have asked. I don’t remember much of 2015, my mental health had me black out a lot. I was also highly suicidal, mixed with not wanting to disappoint others.
Most of my time on register, was fighting back anxiety attacks and tears. Or also running to the bathroom and having a mental breakdown, so in a closed off area with no windows. Or having a mental breakdown on the wall by the office, because the loud noises, long lines, counting change was all overwhelming. I kept a notebook with me, so I could write down if we were out of anything that day, as well as other important things I needed to remember since my short term memory wasn’t working. I was at my lowest point ever, but I still went to work, even though some days I wouldn’t make it the whole shift. I honestly don’t know how I wasn’t fired? On the days when I would be working register during the closing shift, I would try to mentally prep myself hours in advance. However I would always end up having to text my mom to come get me. Text because I couldn’t stop crying. I guess that’s why I still feel like I owe something to the General Manager I worked for at Panera Bread? I had so many mental breakdowns that I feel like I owe him for still employing me?
I didn’t realize that by writing this post, I would be facing my past. All the anxiety and pain, ambushing me. It does hurt, but I’m also letting it happen, rather than push it away, because even though I’m excellent at pushing away my emotions, I know it means I’ll have a breaking point in the near future. By accepting the memories and pain, I’m dealing with it now, so the breaking point won’t be as bad as it could be.
You know that scene in The Lion King, where Simba sees the ground shake followed by the wildebeest running straight (or gayly) towards him? That’s what panic attacks while working on register during every lunch rush and dinner rush felt like.
I accidentally set a customer’s toast on fire, because they kept asking for it to be toasted more. I was having an internal panic attack at the time, so trying to not have that take over me while trying to take the customer’s order was apparently too much. Another coworker stepped in to help, when they saw the bread on fire. The customer’s toast was remade by someone that was not me.
A customer put the money on the counter and slid it over to me instead of in my open hand. So I put her change on the counter and slid it over to her, instead of in her open hand.
A customer complained about me because I mentioned how one day robots will take over the world. She paid with apple pay on her phone…
A customer asked me if I thought his jokes were funny, I told him no. He told me he knew one of the managers and they thought his jokes were funny. “Good for them?”
I was informed not to tell customers what I really thought about some of the food options. I can’t lie though. Guilt takes over for days when I lie. I asked coworkers for some pointers on how to lie without the guilt, but that didn’t help.
Sometimes customers would tell me to choose for them when I asked if they wanted something in the pastry case for an extra 99 cents. I asked them to not put that type of pressure on me. Instead I would describe the pastries, only for them to choose a chocolate chip cookie every single time.
Money is money so as long as it all adds up the same there really isn’t a difference. During anxiety attacks when counting change felt near impossible, I would use dimes, nickels, and pennies when giving coins back. So I would give bills and a handful of coins, those coins almost always ended up in the tip jars. I asked if I could have less quarters in my drawer and more dimes and nickels, but I was denied on that end.
When customers gave me cash when paying, I would repeat it back to them. The total out of whatever amount they gave me. Making sure if they had the coins or not, because once I put the amount in the system, I wouldn’t be able to do the math to figure out what the new total would be. So when customers would say “oh! I have the change!” I would tell them that I can’t take it, or that it messes up the register. One customer called me out on that saying that she works retail and it does not mess up the drawer. To which I replied “I can’t do the math, so I will mess up the register.” Apparently people don’t like to hear that a cashier can’t do math.
In the winter when the snowfall would be big flakes that stuck to everything, I would point out that it was dandruffing outside. Multiple people would look around and wipe the snow off their jackets.
I mentioned before that there was an assistant manager who was a pedophile, working with him made my anxiety worse. He hated me. He made sure everyone else know how much he hated me. I was the one to find out he was a pedophile, because of a news article I had read saying how the local police arrested a man trying to meet up with a child. I looked up to see if there was any pedophiles in my area, and saw that number 3 was the assistant manager who hated me. Seeing him working on Saturdays when a bunch of kids were there, always made me cringe. I didn’t know what to do. I ended up telling an older coworker who I thought I could trust, turns out that wasn’t the way to go. She ended up making a Facebook post about how she thinks companies should test on pedophiles instead of animals, then named our assistant manager in the post. I didn’t think someone in her 50s would make a post like that. She ended up defending said assistant manager when she heard his side of the story. Apparently it was just a misunderstanding. I asked told her about the news articles I found. She said it was just a misunderstanding.
I was now afraid to go to work. So on top of dealing with anxiety turned panic attacks, non stop crying, multiple mental break downs, I was also terrified to go to work. Like I said I don’t know how I wasn’t fired.
When I first started working one of my coworkers told me she doesn’t feel comfortable when people cry around her. Which is understandable.
Before one of my shifts I tried to hold in everything, it didn’t work, and I ended up crying and shaking at a table. Said coworker walked over to be sat down reached out and patted my hand. Knowing she didn’t feel comfortable around people crying yet still reaching out to me was too much for me to handle. I didn’t work that shift.
Once people experience me at rock bottom, I assume they will leave, I wouldn’t blame them. All my coworkers except for the pedophile would always try and make me laugh when they saw me having mental breakdowns. Humor is the best tool to fight against panic attacks that I’ve tried anyway. So giving noms to former coworkers and managers is the only way I know of saying thank you. I also give out stickers, because duh I’m a sticker dealer.
COVID19 has ruined my need for giving stickers and noms out.
~SirChangeling